We offer a number of ways to find the answer you're looking for. Please see below to find the method that best suits your current problem or inquiry.
The Pokémon knowledge base of Frequently Asked Questions is the place to find answers quickly, without having to wait for an agent to respond. Answers to many commonly asked questions are available in this searchable site. Many of these answers will tell you what information to include when contacting support for a particular issue, so you can often speed the process along by sending the necessary information in your initial inquiry.
Ask a Question
If you can't find what you're looking for in our FAQ, click the “Sign in” link in the upper right hand portion of this page . You will be prompted to log in to your Pokémon Trainer Club account in order to submit your inquiry. When redirected back to the Support Site, simply click the "Ask a Question" link (which doesn’t appear until you’ve logged in), and follow the steps to submit your question.
Contact us about technical problems
If you are having trouble with account creation, or are having issues logging into your account, you can email us directly at [email protected] Please note we only respond to account related issues at this address. Inquiries not pertaining to account issues will not receive a response.
Please Note: We have created this process so that you are able to contact us regarding account issues, even if you are unable to log into your Pokémon Trainer Club account. We only accept Technical Support questions via this method.
Contact us about TCG product related problems
If you’ve got a problem with a Pokémon TCG product you have purchased, and wish to contact us without creating a Pokémon Trainer Club account, you can email us directly at [email protected]
Please note we are only able to respond to TCG Product related issues at this address. Inquiries not pertaining to TCG Product issues will not receive a response.
Contact us via regular mail:
Please Note: due to the high volume of mail we receive, we cannot guarantee a response.
The Pokémon Company International
601 108th Ave NE
Bellevue, WA 98004"