PokéBase - Pokémon Q&A
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I have completed the national pokedex in x and y but it doesn't have a crown next to the central, coastal, or mountain kalos parts? also when I went to the professor's lab to get the siney charm for completing the pokedex the professor wasn't there? please help.

the crown is for if all of the pokemon are from Kalos. If you have some from that pokedex from Unova or another region (and have none born in Kalos), then you get no crown.

1 Answer

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>In Pokémon X and Y, the player can receive the Shiny Charm from Professor Sycamore after obtaining all the Pokémon in the National Pokédex, with the exception of event Pokémon.

You have to complete the National Dex in order to recieve it, that means all the Pokemon, with the exception of event Pokemon.
That means you must have caught every Pokemon, not just seen it. Same for the crown, in order to get the crown you must have caught all of those Pokemon, not just seen them.

Sources: Bulbapedia, the links above and knowledge

Hope I helped.