How can I access Pokemon bank from a new save file?

Question

I have encountered a problem with PokeBank and I am wondering if anyone can help me

I uploaded my some of my favorite Pokemon to PokeBank while I was EV training, but somehow my save file got corrupted. So I started a new game, but it wont let me access Pokebank from my new save file.

Pictures for a better explanation:

https://www.dropbox.com/sh/0t28ekykhlze62o/2iH3mQwWUq

Comments

You might wanna ask Nintendo with their Support Page. :)

Answer 1

Maybe it was a glitch or something. If the Pokemon you transferred to PokeBank was not legit, it will restrict you from transferring any further. However, I am not sure about the new save file thing. Contact Nintendo/Game Freak about that.