once I have defeated lysandre in the team rocket and then I pressed the button the portal door opened but when I enter the portal nothing happens . it is solid gray, and when I go on YouTube thethey are Green . pls need help asap have tried soft reset to need additional help I rlly don't want to reset game progress also
You have to beat Lysandre and Cyrus. If you didn't defeat Cyrus, then that's the problem.