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My SoulSilver keeps freezing up. It only just started happening today (March 3rd, 2020) and its frozen three times:

  • after beating School Kid Alan on Route 36 (near the Suduwoodo)

  • when the Bug Contest joiner guy started saying something

  • nicknaming a caught Beedrill (YaLikeJaz?) for the Bug Catching Contest

NOTE: This all happened on my New 3DS XL, as my DSi XL wasn't charged.

The first time happened ~3:30pm on the bus home from School.
Second time and third happened around 7:00pm.

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What condition is the game card in? My Black 2 was having similar problems turns out it was rust putting stuff out of place.
I bought it used off pf Gamestop. ot arrived on friday, along with Platinum, Black, and White.
What exactly is happening when the game freezes.
Did you check to see if it’s a fake? GameStop still sells fake game cards sometimes (accidentally) you can’t be too careful.
@CoolMan6001
The game literally freezes in the frame it's in, like when you take a cartridge out of a DS, except Im not taking it out. Its still firmly in the console.

@falsebenguy2211
Its not a fake as far as i know. what i do know is, it is dark grey. and the black version and white version i got had black cartridges. the thing is, my pearl version (and platinum, but i haven't played that one) are ALSO dark grey, and i know the pearl is real.
Hm. It could just be cartridge age.
well buffalo
Hmm. I remember my official HeartGold card that my mom bought me from WalMart back in 2010 being black in color like B/W, but I lost that card years ago. You're telling us it was the same grey as your Sinnoh games (D/P/Pt)? I wonder if that's a problem.
The Sinnoh games and BW were different colors, however BW was Gen 5 whereas HGSS was Gen 4

Honestly the best thing to do if your not sure is get some emulating-support CFW for your 3DSXL, as there are some custom firmwares that can fix this one way or another.
@Mega
yes, it was the same color as my Sinnoh games.

@Falsebenguy
what do you mean by emulating support CFW?
If the mods allow me to give that answer I’ll be surprised. However, it’s almost guaranteed to fix your problem.
We simply don't allow you to recommend to other people that they hack their console to fix their problem. You wouldn't be in this position had you not done that in the first place.
Go ahead and answer their question this one time, if you want.
Where did you buy the game? I bought mine at Amazon. The game is not that old.
Like others said @flareon, legit copies of hg/ss are black like gen 5 games, not grey. Its likely your game is an illigimate copy acting up
im going to take a picture of all three versions sometime
Here flareon, here's an image of mine on instagram, the next slide has black and white:

https://www.instagram.com/p/CGI6uVfHfzb/?igshid=waxpr7egvzm5

All my games are legit except for platinum, you can use this to compare if you'd like

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This happened to me when I bought SS two times. My advice is talk to Nintendo company and they probably give you another one. When your mother bought the game, their phone number is back on the cartridge box or go to Nintendo website.

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my mom didn't buy the game i did

yur thinking of Mega?
also the game is 10 years old its unlikely they just HAVE some lying around to give away